Helena

We take great care to ensure that the colors displayed in our product images are as accurate as possible. However, slight variations in color may occur due to differences in photographic lighting, screen settings, or individual device displays. These minor discrepancies do not compromise the quality, craftsmanship, or overall appearance of the product.

Only the items explicitly mentioned in the product title or description—such as Shalwar Kameez, Kurta, Waistcoat, Prince Coat, Abaya, Hijab, etc.—are included in your purchase. Any accessories or additional garments featured in the product images (e.g., scarves, inner slips, trousers, clutches, pocket squares, or jewelry) are for styling purposes only and are not included unless clearly stated.

Certain fabrics, especially natural or handcrafted ones, may feature slight irregularities such as variations in texture, weave, or thread color. These are not considered defects; they are a part of the fabric’s inherent character and reflect the traditional techniques used in their production.

Please read the product description carefully before placing your order.

We exclusively offer international shipping to serve our global customers with care, speed, and reliability.

Order Processing & Dispatch:

All international orders are processed and dispatched within 5–7 working days after payment has been successfully confirmed. Dispatch timelines may vary slightly during peak seasons, public holidays, or in the case of high order volumes.

Delivery Timeframe:

Delivery times depend on the destination country and selected shipping method. On average, international deliveries take 7–10 working days after dispatch. However, customs clearance procedures in certain countries may cause unexpected delays, which are beyond our control.

Shipping Carriers:

We partner with globally recognized logistics providers such as DHL, FedEx, UPS, and others to ensure secure and trackable deliveries worldwide.

Customs, Duties & Taxes:

Please note that customs duties, taxes, and import charges (if applicable) are the responsibility of the recipient. These charges vary by country and are not included in our product or shipping prices.

Tracking Information:

Once your order is dispatched, you will receive a Tracking ID via email or SMS. This can be used to monitor your shipment directly on the courier partner’s website.

Support & Inquiries:

For any shipping-related questions or concerns, feel free to reach out to us at sales@tgmstore.pk or contact our customer support team. We're here to help during our business hours.